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Trust & transparency

PAIA Manual

Access-to-information guidance and the route to request the relevant entity’s manual.

Draft for organisational review · 16 September 2026

Manual status

An approved, entity-specific PAIA manual has not yet been supplied for publication on this website. This page is an interim access guide, not a completed statutory manual.

Request a manual or record

Email the team with the Boundless entity concerned and request its current PAIA manual or identify the record you need. For a formal records request, use the prescribed Form 2 and identify the right you seek to exercise or protect, and why the record is required.

Email info@boundlessgroup.co.za or call +27 (0)87 265 1236. Head office: 88 11th Street, Parkmore, Sandton, 2196. Soweto is our campus location.

Official forms and guidance

The Information Regulator provides PAIA guides, Form 2, fees information and complaint procedures. Access is subject to the Act, including applicable fees and lawful grounds for refusal.

Publication requirements

The approved manual must identify the relevant legal entity and responsible officer, record categories, applicable legislation, access procedures and personal-information processing details. These details need confirmation for each entity before the final manual is published.

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